Business Analysis — Practical, Outcome-Focused

Requirements & Stakeholder Alignment

Purpose: Define scope and business goals clearly.

• Structured discovery workshops with business, IT and external partners.
• Documented business goals & constraints, including regulatory and technical limitations.
• Clear success criteria & scope boundaries that survive contact with reality.

Value: Reduces ambiguity, accelerates decisions, and ensures aligned delivery.

We have applied these practices in environments such as EU Agencies and Technology Certification Sectors, where many stakeholders, countries and systems must move together.

Process Mapping & Optimization

Purpose: Improve how people and systems work together.

• BPMN-style process maps for current and target workflows.
• Bottleneck and automation opportunity identification, including potential AI and RPA candidates.
• Reduced operational friction & handoffs between teams and systems.

Value: Higher throughput, fewer delays, and scalable workflow design.

We translate “this is how we do it today” into structured diagrams and metrics that make change and automation much easier to plan and justify.

Solution Design & Validation

Purpose: Turn needs into build-ready specifications.

• User journey diagrams and story mapping across channels and roles.
• Functional specifications for engineers, with non-functional requirements where needed.
• Prototype validation cycles with business stakeholders and end users.

Value: Faster, confident engineering execution with fewer revisions.

We work closely with architects, developers and testers so that documentation is not a dead PDF, but a living reference that supports delivery.

Decision Frameworks

• Structured evaluation & prioritization of initiatives and features.
• Risk & value scoring to support governance and portfolio decisions.
• Clear governance & traceability from decision to implementation.

Value: Better strategic decisions with clarity and accountability.

Our decision frameworks are particularly useful when working with portfolio boards, steering committees and EU governance structures.

Delivery Readiness

• Developer-ready documentation and structured requirements baselines.
• Team onboarding support and walkthroughs for complex flows.
• Optional implementation advisory during sprints or phases.

Value: Smooth ramp-up, fewer blockers, faster time-to-value.

We stay close to delivery teams, supporting clarifications, scope refinements and test case reviews so projects do not stall on unclear requirements.

Data & Integration Analysis

Purpose: Make sure systems can actually talk to each other.

• Analysis of integration points, APIs and data contracts, including field mapping.
• Support for teams working with CRM, ERP, exam platforms and custom systems.
• Documentation of data flows, ownership and quality constraints.

This is based on earlier work in e-commerce and custom CRMs, specifying APIs, mappings and backend behaviour that supports the front-end experience.

Business Analysis Case Studies

EU Agency Governance: Provided comprehensive business analysis for a large-scale system integration project, ensuring clear requirements across multiple countries and adherence to complex EU governance and compliance standards. The result was a streamlined system with improved data integrity and cross-agency coordination.

Technology Certification Sector: Led the analysis for a new exam platform, integrating candidate journeys with existing CRM and ERP systems. Our work resulted in a 30% reduction in manual data entry and a significantly improved user experience for candidates and administrators.